Payment Methods

Payment Methods

 

At Cooktiva, we aim to make your shopping experience simple, secure, and convenient. We accept the payment methods displayed and available at checkout when you place your order.

1. Accepted Payment Methods

Depending on availability at checkout, accepted payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Other payment methods displayed at checkout

Please note that the payment options available to you may vary depending on your location, device, browser, and payment provider.

2. Payment Processing

All orders must be paid for in full at checkout unless another payment arrangement is explicitly offered.

Your payment will be processed securely through the relevant payment provider. Cooktiva does not intentionally store your complete payment card details on its own systems.

Your order will normally be processed once payment has been successfully authorised and confirmed.

3. Prices and Currency

Product prices are displayed in the currency shown on our website or at checkout. Any applicable taxes, additional charges, or other fees will be displayed before you complete your purchase, where required by law.

Please review your order total carefully before submitting your payment.

4. Payment Security

We use Shopify and its supported payment services to help facilitate secure online transactions.

Payment providers may use security checks to verify transactions and help prevent fraud. In some cases, your payment provider may require additional verification before approving a payment.

Cooktiva does not control the independent security procedures of third-party payment providers.

5. Declined or Unsuccessful Payments

If your payment is declined or cannot be completed, please:

  • Check that your payment details are correct.

  • Confirm that your card has sufficient available funds.

  • Contact your bank or payment provider if necessary.

  • Try another payment method available at checkout.

An order may not be processed or dispatched until payment has been successfully confirmed.

6. Refunds

Approved refunds are generally issued to the original payment method used for the purchase, subject to our Returns & Refunds Policy and applicable law.

Once a refund has been processed, the time it takes to appear in your account depends on your bank or payment provider.

For further information, please refer to our Returns & Refunds Policy.

7. Free UK Shipping

Cooktiva offers free shipping throughout the United Kingdom, including all UK areas we serve.

Available delivery options and estimated delivery times will be shown or explained during the ordering process where applicable.

8. Contact Us

If you have questions about payments or experience difficulties completing an order, please contact us:

Cooktiva Customer Support
Email: support@cooktiva.shop
Website: https://cooktiva.shop/
Business Location: Burton-on-Trent, United Kingdom

We aim to respond to customer enquiries within 24 hours during our stated customer service operating hours.