Warranty

Warranty Policy

1. Our Warranty Commitment

At Cooktiva, we want our customers to shop with confidence. We aim to provide clear product information and assistance if an item develops a fault or does not perform as expected.

Warranty coverage may vary depending on the product, manufacturer, and any warranty information provided with the item. Please check the relevant product listing and accompanying documentation for details of any applicable manufacturer's warranty.

2. Manufacturer's Warranty

Some products sold by Cooktiva may include a manufacturer's warranty.

Where a manufacturer's warranty applies, its duration, coverage, exclusions, and claim procedures will be determined by the relevant warranty terms supplied by the manufacturer or authorised warranty provider.

Unless expressly stated on the product page or in the accompanying documentation, Cooktiva does not guarantee that every product includes a separate manufacturer's warranty.

A manufacturer's warranty is additional to, and does not replace or restrict, your statutory consumer rights.

3. Faulty or Defective Products

If you receive a product that is faulty, damaged, defective, or not as described, please contact our customer support team.

Email: support@cooktiva.shop

Please include:

  • Your order number.

  • The product name.

  • A description of the problem.

  • Photographs or videos showing the fault, where appropriate.

We will review your enquiry and explain the next steps. Depending on the circumstances and applicable law, an appropriate remedy may include a repair, replacement, refund, or another legally required solution.

4. What May Not Be Covered by a Manufacturer's Warranty

Subject to the specific warranty terms and applicable law, a manufacturer's warranty may exclude damage or faults resulting from:

  • Accidental damage, misuse, or negligence.

  • Failure to follow the manufacturer's instructions.

  • Unauthorised modifications or repairs.

  • Normal wear and tear or consumable components.

  • Damage caused by improper installation or use outside the product's intended purpose.

These exclusions do not remove any statutory rights you may have against the seller.

5. How to Make a Warranty Claim

To request assistance with a warranty claim:

  1. Contact us at support@cooktiva.shop.

  2. Provide your order number and product details.

  3. Explain the fault and when it occurred.

  4. Include any relevant photographs, videos, or warranty documents.

  5. Follow the instructions provided by our support team.

Please do not return a product before contacting us for instructions.

6. Return Shipping for Faulty Products

If a product is faulty or defective, contact us before arranging a return.

We will explain the appropriate return or collection arrangements in accordance with applicable law and the circumstances of your claim. You should not incur costs that the law requires us to cover.

For change-of-mind returns, please refer to our Returns & Refunds Policy.

7. Your Statutory Consumer Rights

If you purchase goods as a consumer in the United Kingdom, you may have legal rights under applicable consumer protection legislation, including the Consumer Rights Act 2015.

These rights may provide remedies when goods are faulty, not as described, or not fit for their intended purpose.

Your statutory rights are separate from any manufacturer's warranty and are not limited by the expiry of a manufacturer's warranty.

Nothing in this policy excludes or restricts any consumer right or legal remedy that cannot lawfully be excluded or restricted.

8. Contact Us

For warranty questions or assistance with a product fault, please contact:

Cooktiva Customer Support
Website: https://cooktiva.shop/
Email: support@cooktiva.shop
Business Location: Burton-on-Trent, United Kingdom

Please include your order number so that we can assist you more efficiently.