Shipping & Delivery Policy

At Cooktiva, we aim to provide a reliable and convenient delivery experience. We offer free shipping throughout the United Kingdom, covering all UK areas we serve.

1. Shipping Destinations

We currently offer delivery throughout the United Kingdom, including all UK areas we serve.

UK shipping is free. We do not charge standard shipping fees for deliveries within our UK service area.

If we are unable to deliver to a particular address, we will contact you to discuss the available options.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Order processing includes order verification, preparation, and arranging dispatch.

Orders are processed on business days, excluding weekends and applicable public holidays. During busy periods or unforeseen circumstances, processing may take longer.

You will receive an order confirmation after placing your order. Dispatch or tracking information will be provided when available.

3. Estimated Delivery Time

After your order has been dispatched, estimated delivery typically takes 5–8 business days.

Shipping stage	Estimated time
Order processing	1–3 business days
Delivery after dispatch	5–8 business days
Estimated total time	6–11 business days

These timeframes are estimates and are not guaranteed delivery dates unless explicitly stated otherwise.

4. Shipping Costs

Free shipping is available throughout the United Kingdom, including all UK areas we serve.

There are no standard shipping charges for eligible deliveries within our UK service area. Any exceptional charges, if applicable, will be clearly communicated before you complete your purchase.

5. Order Tracking

When tracking information is available, we will provide it by email or through the relevant order notification.

Please allow some time for tracking information to become active after dispatch. Tracking updates may not appear immediately.

If you have not received tracking information or need assistance locating your order, please contact our customer support team.

6. Delivery Delays

Although we aim to meet our estimated delivery times, delays may occur due to circumstances outside our reasonable control, including:

• Courier or postal service disruptions.

• Severe weather conditions.

• Public holidays and peak shopping periods.

• Incorrect or incomplete delivery details.

• Other unforeseen logistical issues.

If you believe your order is delayed, contact us so that we can help you check its status.

Nothing in this policy limits any rights you may have under applicable consumer law if an order is not delivered within the legally required timeframe.

7. Incorrect Delivery Information

Please review your delivery address carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We will try to update your details before dispatch, but changes cannot be guaranteed once an order has been shipped.

Cooktiva cannot guarantee successful delivery where incorrect or incomplete information has been provided. Your statutory rights remain unaffected.

8. Missing, Damaged, or Incorrect Orders

If your order arrives damaged, contains the wrong item, or does not arrive within the expected timeframe, please contact us at support@cooktiva.shop.

Include your order number and, where relevant, photographs of any damage or incorrect items.

We will investigate the issue and work with you to find an appropriate solution in accordance with our Returns & Refunds Policy and applicable law.

9. Delivery Address and Receipt

Please ensure that someone can receive the parcel at the delivery address where necessary.

Once an order has been dispatched, delivery arrangements are generally handled by the relevant carrier. If a delivery attempt fails, please follow the carrier's instructions or contact us for assistance.

10. Contact Information

If you have any questions about shipping, delivery, or the status of your order, please contact:

Cooktiva Customer Support
Website: https://cooktiva.shop/
Email: support@cooktiva.shop
Business Location: Burton-on-Trent, United Kingdom

We aim to respond to customer enquiries within 24 hours during our stated customer service operating hours.