Terms of Service

1. Overview

Welcome to Cooktiva. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Cooktiva.

Cooktiva operates this website and online store, including all related information, content, features, products, and services, to provide you with an online shopping experience.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service and any policies referenced herein. If you do not agree with these terms, please do not use our website.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law.

You agree not to use our website for any unlawful, fraudulent, or unauthorised purpose. You must not interfere with the security or proper operation of the website or attempt to access systems or information without permission.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, and availability are accurate.

However, colours and appearances may vary depending on your screen or device. Product information may occasionally contain errors or omissions.

We reserve the right to correct errors, update product information, and change or discontinue products where permitted by law.

Nothing in this section affects your statutory rights if a product is faulty, misdescribed, or otherwise fails to meet applicable legal requirements.

4. Prices and Payments

All prices are displayed in the currency shown on our website or at checkout.

Applicable taxes, delivery charges, and other costs, if any, will be displayed before you complete your order, where required by law.

Payment must be successfully authorised and completed using a payment method available at checkout. We reserve the right to investigate suspicious transactions or refuse or cancel orders where there are reasonable grounds to do so, subject to applicable law.

For further details, please review our Payment Methods policy.

5. Orders and Order Acceptance

When you place an order, you will receive an order confirmation or acknowledgement. This does not necessarily mean that the order has been finally accepted.

We reserve the right to decline or cancel an order where permitted by law, including in cases of suspected fraud, pricing errors, stock unavailability, or incorrect order information.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

Please ensure that your contact, billing, and delivery details are accurate when placing an order.

6. Shipping and Delivery

Cooktiva offers free shipping throughout the United Kingdom, including all UK areas we serve.

Our usual estimated timeframes are:

• Order processing: 1–3 business days after payment confirmation.

• Estimated delivery: 5–8 business days after dispatch.

These timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including carrier disruptions, severe weather, or other unforeseen events.

Please ensure that your delivery address is complete and accurate. For additional information, please refer to our Shipping Policy.

7. Returns, Refunds, and Cancellations

We offer a 30-day return period from the date you receive your order, subject to the conditions set out in our Returns & Refunds Policy and applicable law.

Certain exclusions may apply where permitted by law. Faulty, defective, or misdescribed products remain subject to your statutory rights.

If you wish to cancel an order, please contact us as soon as possible. We will try to stop the order before dispatch, but cancellation may not be possible once the order has been dispatched.

Nothing in these Terms of Service limits any cancellation, refund, or other consumer rights that cannot legally be excluded.

8. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, logos, images, design elements, and other materials, is owned by or used with permission by Cooktiva or the relevant rights holder.

You may not reproduce, distribute, modify, or commercially exploit website content without prior written permission, except where permitted by law.

9. Third-Party Services and Links

Our website may provide access to third-party tools, payment services, or external websites.

These services may be governed by separate terms and privacy policies. We are not responsible for third-party websites or services to the extent permitted by law.

Your use of third-party services is subject to the applicable terms of those providers.

10. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that your information will be handled in accordance with that policy and applicable data protection law.

11. Website Availability and Accuracy

We aim to keep our website available and its information accurate, but we cannot guarantee uninterrupted access or that all information will always be free from errors.

We may update, suspend, or modify parts of the website when reasonably necessary for maintenance, security, operational, or business reasons.

12. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law.

To the extent permitted by law, Cooktiva will not be liable for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.

These terms do not affect your statutory consumer rights, including your rights relating to faulty or misdescribed goods.

13. Indemnification

To the extent permitted by law, you agree not to misuse our website or use it in a way that unlawfully harms Cooktiva or other parties.

Nothing in this section creates liability for you where such liability cannot lawfully be imposed.

14. Governing Law

These Terms of Service are subject to the applicable laws of the United Kingdom, without depriving consumers of any mandatory protections available under the laws that apply to their purchase or place of residence.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, services, or legal obligations.

The latest version will be published on this page with an updated revision date. Changes will apply from the date they are published, subject to any legal requirements.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Cooktiva Customer Support
Website: https://cooktiva.shop/
Email: support@cooktiva.shop
Business Location: Burton-on-Trent, United Kingdom

We aim to respond to customer enquiries within 24 hours during our stated customer service operating hours.